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Governance

Complaints Procedure

Edmund Rice Development is committed to ensuring that all our communications and dealings with the general public, our supporters and partners are of the highest possible standard. We listen and respond to the views of the general public, our supporters and partners so that we can continue to improve.

If you have feedback or a complaint

If you have a complaint about any aspect of our work, you can contact Edmund Rice Development in writing or by telephone. In the first instance, your complaint will be dealt with by a staff member who will aim to resolve the issue themselves or forward it to the most appropriate person to respond. Please give us as much information as possible and let us know in what format you would prefer us to respond to you, providing relevant contact details.

Write to:

Ms Jenni Barrett
Chief Executive
Edmund Rice Development
Edmund Rice House
North Richmond Street
Dublin 1
Tel: 01 8196782
Email: jenni@edmundricedevelopment.org

What happens next?

If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.

What if the complaint is not resolved?

If you are not happy with our response, you may get in touch again by writing Edmund Rice Development’s Chairman. The Chairman will ensure that your appeal is considered at Board level and will respond within two weeks of this consideration by Board members.